Port & Bay is dedicated to providing the highest level of service to our customers. If you have any questions, please feel free to send an email to customer service.

PLACING AN ORDER

Placing an order online is available 24 hours a day, 7 days a week. We process orders Monday – Friday. Orders are shipped within 2 business days of being placed. Orders that are placed after 8 pm EST are processed the following day. Expedited shipping times are based on when the order is processed, not from the date the order was placed online. You will receive order tracking information once the order has been shipped.

We hope that our website makes finding the items you’re looking easy, but if you are having difficulty finding an item, or placing an order, please feel free to contact us, and we’d be happy to help.

SHIPPING

Orders are shipped using UPS and or Federal Express. Our shipping and handling charges are based on the subtotal of the order and the shipping method selected. For more information see our Shipping Policy.

RETURNS

If you are not satisfied with a purchase, we will gladly offer you an exchange, refund or merchandise credit within 30 days of receiving an order. For more information on our returns policy or how to return an item please see our Return Policy.

PRIVACY

We take our customers privacy and personal information very seriously and do not share or sell any customer data. We pride ourselves on our long-term relationships with customers and providing them with excellent customer services. For more information regarding how we manage your privacy, see our Privacy Policy.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

All orders on our site are encrypted using Secure Socket Layer (SSL) technology – one of the most prevalent and secure systems available online. SSL is an extremely complex form of cryptography that makes it virtually impossible for a third party to decrypt any personal information you provide.